MovaMail FAQ

Hardware Support

Q. What phone models does MovaMail support?
A. MovaMail was developed using the open standards of Java and Mobile Information Device Profile (MIDP). MovaMail can support any mobile phone with Java capabilities (both MIDP 1.0 or MIDP 2). However, due to the extensive number of mobile phones worldwide, we can not directly test every device.

Q. Do you support smart phones and wireless PDAs?
If your Smart Phone or wireless PDA supports Java, it will likely work with MovaMail. 

Q. Do you support Symbian?
A. Not at this time. Please keep in touch as we are expanding our services to work with other mobile platforms. 

Q. Do you support BREW?
A. Not at this time. Please keep in touch as we are expanding our services to work with other mobile platforms. 

Q. Does MovaMail work on any type of wireless network?
A. Mobile Mail is a network-agnostic service. All you require is a java-enabled mobile phone, and GPRS / Internet access.

Downloading & Connecting to MovaMail

Q. Does MovaMail require full internet GPRS or is WAP-based internet access all it needs?
A. MovaMail requires both. WAP is used to download the application, and GPRS is used to connect and run the application. You will require both WAP and GPRS access from your operator and both WAP and GPRS must be configured properly. 

Q. I can download the application but I can not connect?
A. The MovaMail client application is downloaded to your mobile via WAP, however, the application connects and runs via GPRS (Internet APN). You must ensure you have the required data service from your mobile operator, and that your mobile is configured properly. Please contact your mobile provider for details. 

Q. When I try to run the application I get an error message stating “Error 1 – Can not connect to the network”. What does this mean? A. Error 1 indicates that you have failed to connect to the MovaMail servers. You either do not have the required GPRS data service from your mobile operator, or your mobile has not been correctly configured your APN settings. Please contact your mobile provider for details to ensure you have the required data service and APN settings. 

Q. Do I need high speed network service to use MovaMail?
A. No. MovaMail works on both “dial-up” and high-speed 2.5/3G data networks. MovaMail was specifically designed to provide high performance rates on lower speed networks. 

Q. What level of data subscription do you recommend for MovaMail use?
A. You should have a data account that provides several megabytes of data per month. This can vary depending on your specific usage patterns. Every time you check your email you will consume approximately 2-4kb of data (0.002-0.004 MB). 

Q. What is the difference between webmail, POP3, and IMAP?
A. Webmail is a web based email service such as Yahoo!, Hotmail, AOL, MSN, Gmail and many others. POP3 and IMAP are email services generally provided by your Internet Service Provider (ISP). 

Q. When I am setting up my POP3 or IMAP email, what is the email server information I put in?
A. Input data for setting up your POP3 and IMAP includes your email server which is usually in the form of “pop.domain.com” or “mail.domain.com.  Check with your primary email provider or ISP to confirm your POP or IMAP email settings.

Q. Is my email information secure?
A. Yes. Your account information is encrypted, and stored on our servers which are in a secured network centre with restricted access. Your account is password protected as well. Please note that in order to retrieve lost passwords you must provide your mobile phone number so that lost passwords can be sent to your phone via SMS. 

Using MovaMail

Q. Does MovaMail provide all the functions of an email client?
A. MovaMail is a high performance mobile email application that provides you all the core functionality that you would expect from your existing email service.

Q. Can I access more then one email account?
A. Yes. MovaMail supports unlimited email accounts. Simply, select “Main Menu”, then select “Mailboxes” and “Add Mailbox”. For most common webmail services, you will be prompted to add your email address and password. For less common webmail, POP, and IMAP services you will also need to input the mail settings for these email accounts (example, “pop.domain.com)

Q. Is there a refresh option?
A. Yes. Press “0” to refresh. 

Q. Why do my emails not appear in chronological order (newest to oldest)?

A. This usually occurs when you have a mailbox with a lot of saved email. In most circumstances the order in which email will appear once you have logged into MovaMail a few times or you can also do this by refreshing a couple of times.

Q. Does MovaMail handle attachment upload and download, and in what format?
A. MovaMail was specifically designed as a high performance text based email program and generally provides you’re the features that you would expect from your existing email services including support for attachments. 

Q. Can I forward attachments?
A Yes. Attachments can be forwarded. 

Q. Can I view an image attachment?
A. Yes. You can view image attachments. Images are converted on the server and automatically optimized for your specific screen size.

Q. Do I have to enter Login information every time I want to check my email?
A. No. You only have to Login when you start your service for the very first time. After that your MovaMail User ID and Password are stored and manual Login will not be required. 

Q. Is my information secure with MovaMail?
A. Yes. Data security is a high priority to us. Your password is stored encrypted on our servers. Our servers are located in a secured facility with access only by authorized personnel. It is important that account information is only retrievable if you have your correct mobile phone number entered into your MovaMail account.

Q. What is your privacy policy?
A. We are firmly committed to respecting your privacy. We do not share your information with any third party without your prior consent. If you have any questions, please review our privacy policy. 

Q. Why do I have to provide my mobile phone number?
A. Your mobile phone number is used to recover lost passwords and verify your MovaMail account. 

Trying & buying MovaMail service

Q. Where can I buy MovaMail?
A. MovaMail can be purchased directly from www.movamail.com, your mobile operator or one of our online retail partners. For more information, consult your operator or see our current offers. 

Q. What payment methods do you accept?
A. Purchases made directly through www.movamail.com are accepted through PayPal. Payment methods may vary between retail partners, but most currently accept Visa, MasterCard and American Express. Monthly service subscription payment options are available through licensed mobile service providers and charges are applied to your monthly billing statement or prepaid account. 

Q. How much does MovaMail cost?
For the latest pricing information, please visit www.movamail.com, your wireless operator, or one of our retail partner’s sites. 

Q. Can I get a free trial before deciding to buy?
A. Yes. In fact we encourage it. We believe the best way for you to understand and appreciate the value of MovaMail is to Try It! 

Q. What is your refund policy?
A. Our retail and wireless operator partners offer their own refund policies. Please refer to their purchase agreements, or contact their Customer Care departments directly for more details. Due to the Free Trial policy we do not provide refunds after you have subscribed. 

Location: Support > Glossary  <please add>

Glossary

3G is short for third-generation technology. It is used in the context of  HYPERLINK "http://en.wikipedia.org/wiki/Mobile_phone" \o "Mobile phone" mobile phone standards. The services associated with 3G provide the ability to transfer simultaneously both voice data (a telephone call) and non-voice data.

Access Name Point (APN) is an access point for GPRS. It is usually in the form “internet.mobileoperatorname.com” and may require a user name and password. 

Bluetooth is an industrial specification for wireless personal area networks (PANs). Bluetooth provides a way to connect and exchange information between devices (including most mobile phones) via a secure, globally unlicensed short-range radio frequency.

BREW (Binary Runtime Environment for Wireless) is an application development platform created by Qualcomm for mobile phones which provides a software platform that can download and run applications.

EDGE (Enhanced Data rates for GSM Evolution) or Enhanced GPRS (EGPRS), is a digital mobile phone technology that allows for increased data transmission rate and improved data transmission reliability. It is generally classified as a 2.75G network technology. 

General Packet Radio Service (GPRS) is a mobile data service available to users of GSM mobile phones. It is often described as "2.5G", that is, a technology between the second (2G) and third (3G) generations of mobile telephony.

Global System for Mobile Communications (GSM) is the most popular standard for mobile phones in the world. GSM service is used by over 2 billion people across more than 212 countries and territories.

Internet Message Access Protocol (IMAP) is an application layer Internet protocol that allows a local client to access e-mail on a remote server. IMAP4 and POP3 are the most prevalent Internet standard protocols for email retrieval. Virtually all modern e-mail clients and servers support both.

Java Platform, Micro Edition or Java ME (formerly referred to as Java 2 Platform, Micro Edition or J2ME), is a collection of Java APIs for the development of software for resource-constrained devices such as PDAs, cell phones and other consumer appliances.

Mobile Information Device Profile (MIDP) is a specification published for the use of Java on embedded devices such as mobile phones and PDAs.

Post Office Protocol version 3 (POP3) an application-layer Internet standard protocol, to retrieve email from a remote server over a TCP/IP connection. POP3 and IMAP4 are the most prevalent Internet standard protocols for email retrieval. Virtually all modern email clients and servers support both.

Short Message Service (SMS) is a service available on most digital  HYPERLINK "http://en.wikipedia.org/wiki/Mobile_phone" \o "Mobile phone" mobile phones (and other mobile devices, e.g. a  HYPERLINK "http://en.wikipedia.org/wiki/Pocket_PC" \o "Pocket PC" Pocket PC, or occasionally even  HYPERLINK "http://en.wikipedia.org/wiki/Desktop_computer" \o "Desktop computer" desktop computers) that permits the sending of short messages (also known as text messages, or more colloquially SMSes, texts or even txts) between  HYPERLINK "http://en.wikipedia.org/wiki/Mobile_phone" \o "Mobile phone" mobile phones, other handheld devices and even  HYPERLINK "http://en.wikipedia.org/wiki/Landline" \o "Landline" landline telephones.

Webmail is a web application that allow users to access their email through a web browser, as an alternative to using an email client such as Microsoft Outlook, Mozilla Thunderbird or Eudora. Examples, include Yahoo, Hotmail, MSN, Gmail and many others.